System level Problem SOLVErs (BLACK Belt for Service)

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BLACK Belt for Service

LEADERS & IMPROVEMENT PROFESSIONALS can increase the effectiveness of their IMPROVEMENT STRATEGIES by taking our BLACK belt course, because it BRINGS A SYSTEMS FOCUS TO HOW YOU VIEW THE ORGANISATION AND DEPLOY IMPROVEMENT THAT GOES BEYOND TYPICAL APPROACHES

When you start to look at the big problems in organisations, looking across customer journeys and directorates, the team based approaches just don’t cut it. These challenges require new lenses for leaders to see things in different ways and so this course is all about giving you a way of looking at your organisation and improvement strategies that allows you to structure and execute change activity at an organisation level

Jason is a brilliant mentor and guide, he makes you question the way you see a problem and think about solving it. He makes his advice and help bespoke to who he is working with and that makes it really effective and useable. He is always happy to help and bounce ideas off.

Tara

Yorkshire Water

How does it break down

A 10 day course facilitated across 10 weeks, focussed on helping people to learn about how to deliver a complex (cross functional, multi stakeholder) improvement project within an organisation

Methodologies & Thinking

Deep understanding of different methods and thinking that can all be brought into your improvement equation in the right context

Helping Skills

The coaching skills required as part of taking on a big goal

Scoping

6 steps to effectively scoping your big project

U

Get Knowledge

6 lenses to build understanding of your organisational situation and the drivers for change

N

Deploy Knowledge

6 principles that allow you to take controlled action and bring new knowledge into improvement action

Simulation

We use our fun simulation activities whether that’s face to face or online to help understanding of the core concepts

Other ways we can help

Operations

A 4 phase coaching approach enabling operational business leaders and their teams to improve their Customer performance whilst also improving both People and Productivity metrics.

Organisations

A strategic approach to the implementation of SPEx across an organisation. It enables a clear plan to be formed to take defined organisational values and behaviours and deliver them at team level through a coaching approach.

Improvement Function

The coaching of an improvement team in the delivery of a 4-phase coaching approach enabling operational business leaders and their teams to improve their productivity whilst also improving both Customer and People metrics.

Customer Journey

The transformation of a customer journey by an internal team through coaching in the delivery of a Getting and Deploying knowledge methodology to enable breakthrough improvements in Customer, People and Cost metrics

Vision

A 6 step framework to enable you and your team/business to create an engaging vision that depicts where you are, where you are heading and how you will get there TOGETHER

Get Knowledge Norristhorpe Ladies Football Club
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Get Knowledge Yorkshire Water

Get In Touch

Location: Studio 19, The Media Centre, 7 Northumberland Street, Huddersfield, HD1 1RL

Telephone: 07868 956869

Email: hello@getknowledge.co.uk

Office Hours: M-F: 8am - 5pm

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