A few years ago in the workplace of Dave‘Do you know who Dave is?’ – I said The reply ‘Who’s Dave?’ That was part of my conversation a few years ago during my time as a management consultant. I was working with a business to help them identify areas for improvement....
Pre-COVID; Predictable and planned are two words that could be used to describe your customer demand. And now, those probably are not the first two words that spring to mind during so much change and uncertainty. I was a DJ 15 years ago. Each Friday night, the...
You have probably heard the story from 1962 when a cleaner at NASA told President Kennedy that their role was to help put man on the moon… How JFK & a Janitor put man on the moon - YouTube What a great way to demonstrate the power of having a vision, in which...
Many people will be loath to admit it, but not every minute of every day is accounted for by scheduled tasks. Making best use of that ‘spare’ time to maximise the contribution of all employees, at all levels, is a key component of successful businesses. Here are some...
The intro - Another bloody book to readTowards the end of 2020 I was introduced to a new department within a water company. They wanted to start a ‘Sustainable Performance Excellence’ journey for all of their teams. “what have you been up to previously”, I asked. ...
The world is changing rapidly. Stand still and you will disappear. This blog discusses the rise and relevance of Infinite thinking as a modern business mindset. This will affect and influence us all. Are you already on board?
‘Is that a type of explosive?’ Was my first response when I started a piece of work with a water company 5 years ago and the term CMEx was thrown around the room. As it transpires its actually a measure of Customer used by the water regulator.
“Here’s a report I’m forwarding Jason, have a look it may be useful”. I had lots of this when I was employed in large corporates. I can remember getting the Customer Service Institute reports landed on me, having a read and then getting back to the list of things I already had going on.
The second of 2 free reports where we asked Middle managers, in the water sector, their views on future skills and contrasted that with the voice of senior leadership.
The first of 2 free reports produced following completion of research with leaders across the water sector on the concept of future skills.