Business Performance

Is your team ‘High Performing’?

Is your team ‘High Performing’?

Reflecting back on 2024 and looking at what we are engaged in going into 2025, this idea of working on bringing about 'High Performing Teams' is something that has continued to be a feature of what we are doing at Get Knowledge these days.And so, my thoughts on a page...

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Are you still heading in the right direction?

Are you still heading in the right direction?

We're almost at the end of the year. This time of year always brings me around to some element of reflection on how things have gone, how they are going and the general direction it’s all heading in. Nothing new there then and so I thought I would use this months drop...

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Are you leveraging ‘Team Learning’?

Are you leveraging ‘Team Learning’?

Having recently started working with a couple of new teams, it always gets me thinking about the dynamics of how they work and fundamentally how they learn, as a team. Peter Senge, a thought leader in the systems thinking space, talks around this idea of  "team...

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How do you join up strategy with what’s on the ground?

How do you join up strategy with what’s on the ground?

This was a question i heard someone ask on stage at a conference the other week. There was no answer after the question by the way. Why is it an important question? It may help to start here, in case you're not convinced it's important. Joining strategy with the front...

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Are you still driving ‘Right First Time’?

Are you still driving ‘Right First Time’?

As long as I can remember, 'Right First Time', or RFT for short, has shown up as a measure of quality/efficiency/effectiveness in operational departments. Most of the time it's an easy to understand percentage and the concept is pretty straight forward to get your...

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Are you leveraging all of your innovation opportunities?

Are you leveraging all of your innovation opportunities?

After a couple of conversations I've had over the past few weeks and a bit of reflection on the utility event in May, I'm still struggling to move past this and so i thought i'd give it some more thought and capture a few more reflections. Innovation is a term that...

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How much focus are you putting on ‘Team’?

How much focus are you putting on ‘Team’?

A while back i started to have a look at Lencioni's 5 dysfunctions and wrote some thoughts down. After a number of conversations this past week relating to some of the ideas in his model, i went and found my scrawlings and decided to drop them in here. They go back to...

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How healthy is your Organisation?

How healthy is your Organisation?

Having been involved in a few conversations and undertaking a fair bit of learning around this subject recently I thought I would capture a few thoughts. A challenge I keep hearing over and over from C-suite level leaders relates to the recruitment and retention of...

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Will the big stick make Customer Experience better?

Will the big stick make Customer Experience better?

Having seen an Ofwat update in February around 'Customer', I thought it worth bringing this to a conversation as I'm sure everyone has seen it and has their own thoughts around it.Here’s the update in case you haven’t seen it… In summary though... "From today (12...

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