Having seen an Ofwat update in February around 'Customer', I thought it worth bringing this to a conversation as I'm sure everyone has seen it and has their own thoughts around it.Here’s the update in case you haven’t seen it… In summary though... "From today (12...
I won’t lie, when I first heard the term CMEx I immediately thought of explosive materials. That was a while ago of course and since then I've learned a lot about the water industry and how it operates. I’m also a Customer (as we all are). I’ve had the pleasure of...
There is a lot of noise around the likes of ChatGPT at the moment. I even had someone show me how this article could be written for me and all I had to do was type in the big question. As these technologies become more available and the time/cost saving benefits are...
It's been a hot one this past month and you are all probably feeling it (not just the actual temperature). I was chatting to someone about the current hosepipe ban situation and it got me thinking about how joined up the communication is. Some water companies are...
As the UK starts to cool down after a few days of intense heat, I was reminded over the past week about the need for people to change some of their current habits around things like water consumption. Whilst onsite delivering improvement training I heard about the 4...
Having travelled around a fair bit recently and had plenty of conversations with groups around the topic of 'conflict' I started thinking about how this plays out for many people working within water companies. My thinking was immediately drawn to the idea that water...
It was whilst connecting up with one Water Leader this past month that I gained some additional insight into our inter-connected (or not) things are and it really got me thinking about where the real opportunities lie for Water in the years ahead. During the stormy...