Operational Excellence

Is your team ‘High Performing’?

Is your team ‘High Performing’?

Reflecting back on 2024 and looking at what we are engaged in going into 2025, this idea of working on bringing about 'High Performing Teams' is something that has continued to be a feature of what we are doing at Get Knowledge these days.And so, my thoughts on a page...

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Are you still heading in the right direction?

Are you still heading in the right direction?

We're almost at the end of the year. This time of year always brings me around to some element of reflection on how things have gone, how they are going and the general direction it’s all heading in. Nothing new there then and so I thought I would use this months drop...

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How do you join up strategy with what’s on the ground?

How do you join up strategy with what’s on the ground?

This was a question i heard someone ask on stage at a conference the other week. There was no answer after the question by the way. Why is it an important question? It may help to start here, in case you're not convinced it's important. Joining strategy with the front...

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Are you still driving ‘Right First Time’?

Are you still driving ‘Right First Time’?

As long as I can remember, 'Right First Time', or RFT for short, has shown up as a measure of quality/efficiency/effectiveness in operational departments. Most of the time it's an easy to understand percentage and the concept is pretty straight forward to get your...

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How are you thinking about your skills shortage?

How are you thinking about your skills shortage?

"I don't have a skills shortage". Maybe not yet but you probably will soon enough.Having recently attended the utility week live event over a couple of days, there was never going to be any other topic than the one that I was invited to sit on the panel for, and not...

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How much focus are you putting on ‘Team’?

How much focus are you putting on ‘Team’?

A while back i started to have a look at Lencioni's 5 dysfunctions and wrote some thoughts down. After a number of conversations this past week relating to some of the ideas in his model, i went and found my scrawlings and decided to drop them in here. They go back to...

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How healthy is your Organisation?

How healthy is your Organisation?

Having been involved in a few conversations and undertaking a fair bit of learning around this subject recently I thought I would capture a few thoughts. A challenge I keep hearing over and over from C-suite level leaders relates to the recruitment and retention of...

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Are your people giving you their all?

Are your people giving you their all?

This time out, I decided to write some thoughts down around engagement, simply because over Xmas I met up with a good friend who has been operating as a senior leader for decades in various companies. He said something to me that struck a cord around this, he said…...

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All this great tech, but….

All this great tech, but….

This past week I managed to attend a water specific conference aimed at asset management. What was I doing there given we don’t get involved in designing or delivering physical assets? The answer, I don’t believe that the idea of great asset management is just about...

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