This time out, I decided to write some thoughts down around engagement, simply because over Xmas I met up with a good friend who has been operating as a senior leader for decades in various companies. He said something to me that struck a cord around this, he said…...
Water
Are we employing the right customer strategies?
I won’t lie, when I first heard the term CMEx I immediately thought of explosive materials. That was a while ago of course and since then I've learned a lot about the water industry and how it operates. I’m also a Customer (as we all are). I’ve had the pleasure of...
All this great tech, but….
This past week I managed to attend a water specific conference aimed at asset management. What was I doing there given we don’t get involved in designing or delivering physical assets? The answer, I don’t believe that the idea of great asset management is just about...
Are we hanging on to poor methodology?
It's that time that comes around once every 5 years. Where the PR24 literature starts flowing with all the narratives around the difference between this one and the last one. Having read a few bits and pieces here and there on the latest round it takes my thinking to...
How often can we be ‘Fixing the Basics’?
Trying to find time to think, in between spending time with lots of operational teams, hasn’t come easily this past few weeks. So, when this language floated past my eye again, it triggered off some thinking. "Fixing the basics" - this is a strategic phrase I've seen...
Why do we have different structures in supporting roles?
Having spent some time recently getting more familiar with how the current set of water companies like to organise themselves, it continues to fascinate me how something so similar can often be so different. One company will have a central team of improvement...
Is it time for a rethink?
It feels like things are bubbling over a little in the water sector right now. With the Thames situation in the news and questions being asked about the regulatory framework. I could capture my thoughts on some of these things for days in end but…. I can’t help myself...
How aligned is your leadership?
Over the past few months I've observed a fair bit of movement across leadership roles in the water sector. Whether that's been people I know personally, people who I'm connected with in some way or just people loving roles on Linkedin. Some move within the sector but...
Are you over simplifying your challenges?
Having heard a number of conversation over the past few weeks that are very much 'productivity' focussed, I thought about a piece of work I was involved in a while back and how that may be a good thing to share and help people think a little bit differently about this...
Are your decision making processes holding you back?
Of course not….would be the immediate answer. But after spending a fair bit of time with people from all layers of hierarchy this past month, this question has popped back to the top of my mind. It's not a new one, but one that I feel is always worth a think around as...