Having been involved in a few conversations and undertaking a fair bit of learning around this subject recently I thought I would capture a few thoughts. A challenge I keep hearing over and over from C-suite level leaders relates to the recruitment and retention of...
Having seen an Ofwat update in February around 'Customer', I thought it worth bringing this to a conversation as I'm sure everyone has seen it and has their own thoughts around it.Here’s the update in case you haven’t seen it… In summary though... "From today (12...
Over the past week or so I've spent a fair bit of time delving into water companies annual reports and 25-30 business plans. After a while they all seem to merge into one another. It would be no surprise that a lot of what is laid out is very similar, after all we are...
This time out, I decided to write some thoughts down around engagement, simply because over Xmas I met up with a good friend who has been operating as a senior leader for decades in various companies. He said something to me that struck a cord around this, he said…...
I won’t lie, when I first heard the term CMEx I immediately thought of explosive materials. That was a while ago of course and since then I've learned a lot about the water industry and how it operates. I’m also a Customer (as we all are). I’ve had the pleasure of...
This past week I managed to attend a water specific conference aimed at asset management. What was I doing there given we don’t get involved in designing or delivering physical assets? The answer, I don’t believe that the idea of great asset management is just about...
It's that time that comes around once every 5 years. Where the PR24 literature starts flowing with all the narratives around the difference between this one and the last one. Having read a few bits and pieces here and there on the latest round it takes my thinking to...
Trying to find time to think, in between spending time with lots of operational teams, hasn’t come easily this past few weeks. So, when this language floated past my eye again, it triggered off some thinking. "Fixing the basics" - this is a strategic phrase I've seen...
Having spent some time recently getting more familiar with how the current set of water companies like to organise themselves, it continues to fascinate me how something so similar can often be so different. One company will have a central team of improvement...
It feels like things are bubbling over a little in the water sector right now. With the Thames situation in the news and questions being asked about the regulatory framework. I could capture my thoughts on some of these things for days in end but…. I can’t help myself...