Shared Services and Contact Centres
Lead The ‘B.E.S.T’ Way with Get Knowledge
Take charge of your path to success by leading with innovation and efficiency. Reduce costs, achieve process excellence and begin your journey towards optimised performance.
As Leaders, where we choose to put our focus matters
Companies often prioritise targets, missing optimisation opportunities. Transactional environments limit focus, impacting outcomes. Measurement accuracy declines down the hierarchy, but deeper analysis uncovers untapped improvement potential.
In Shared Services / Contact Centeres, actions are guided by measurements. Shifting focus from solely targeting outcomes to optimizing the entire structure. This requires reevaluating daily focus and embracing more nuanced measurement strategies to drive holistic improvement.
Unlock Cost Savings with Sustainable Performance Excellence (SPEx)
By providing them with the tools, resources, and support they need, you enable them to streamline processes, eliminate inefficiencies, and deliver results.
Every shared service leader can lower their cost of service by implementing SPEx. This approach engages your team to enhance their work and empower them in their roles.
Companies that have discovered their B.E.S.T.
Lead in the creation of a healthy work environment
It’s time to consider a new approach to addressing challenges: Leading the development of an environment fostering sustained cost efficiency alongside innovation for Process Excellence. By shifting focus to the holistic system rather than individual components, we unlock greater optimisation potential.
It’s not just what we do, it’s how we do it
All businesses have a different starting position, and that’s why SPEx is not an off the shelf product, it is unique for each client, builds on your current improvement strategy, is transformational and delivers proven results.
We Provide Sustainable Change
We are committed to bringing about long-lasting change, and unlike conventional consulting, our approach is different and involves evolving thinking within the people in the organisation.
We Provide Bespoke Solutions
Having a solution that is the right fit leads to a better quality outcome. If the quality of the outcome is increased the ROI increases. This can also prevent you having to fund later consultancy efforts around improvements as you can do it yourselves.
We Transition Managers Into Leaders
Being part of a team that is more lead than managed drives higher levels of engagement and connection to the organisation. Business units with engagement and connection scores in the top 25% have 10% stronger customer metrics.
We Target Habits and Behaviours
By defining and implementing improved habits and behaviours you then start to see results in your people. This leads to increased employee engagement due to the approach and in turn improved customer performance as your people drive your customer agenda. This ultimately hits your bottom line through revenue and costs to serve improvements.
The delivery is aligned to you, whether you are in a single location, multiple locations, virtual or hybrid.
“The team now have a structured and working daily huddle process that feeds up to the top and is keeping us connected and informed especially during remote working. We are continuously improving those to keep them relevant and make them even more effective. We are starting to see the teams behaving in a way that indicates at least some of them are feeling more empowered.”
Sharon Thackray
Director International Shared Services, Hallmark
“Get Knowledge helped develop sustainable leadership skills within my team. I have seen my team flourish and grow in confidence and performance. They are talking more honestly and having constructive conversations. The daily hubs are really effective and the team are using visual management. The team is greatly strengthened by the work we have done with Get Knowledge.”
Sam Ryan
Head of Shared Services, Yorkshire Waters
Fresh Eyes,
Fresh Thinking
For nearly two decades, we’ve dedicated ourselves to enhancing teams, refining processes, and optimising organisations. We’ve tackled numerous projects over the years.
As consultants and problem solvers we’ve adopted a different approach, – one focused on asking questions and coaching. This shift has been pivotal in integrating sustainability into our equation for performance excellence.
We understand the challenges you face because we’ve been there ourselves. Through our experience, we’ve assisted people in overcoming hurdles by empowering individuals to solve problems and lead effectively in demanding environments.
Meet Jason Elliott, Co-Founder of Get Knowledge
Jason leads a team of exceptional coaches driving improvement and success. The Get Knowledge team have a passion for organisations that shape our future world.
Across the board there are 50 plus years of expertise in a variety of improvement methods and leading dynamic operational teams.
Their methodology has moved away from traditional consulting to adopt a more approachable and coaching-led approach. The team are all about helping you navigate your unique challenges by encouraging fresh perspectives and innovative thinking.
All the latest shared services news and insights from GK
Keep up-to-date on all the latest news and insights from Get Knowledge.
Get in touch with Get Knowledge today and let’s get your organisation thriving
info@getknowledge.co.uk
07868 956869
office
7 Northumberland Street Huddersfield
HD1 1RL
Hours
Office Hours:
Monday – Friday
8am – 5pm