Sustainable Performance Excellence (SPEx)

For Shared Service Leaders
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Any SHARED SERVICE LEADER can improve their COST TO SERVE by deploying SUSTAINABLE PERFORMANCE EXCELLENCE, because it ENGAGES YOUR PEOPLE TO IMPROVE THEIR WORK

Attention all Shared Service Leaders

We know it’s a constant challenge to meet the ever-increasing demands of your Customers, no sooner have we nailed performance than a request to do it twice as fast comes along and it feels like you’re back at square one. You’ve even started automating activities, but you still need more.

Failure is not an option

Growth is a key strategy for Shared Services that thrive but in order to deliver growth you need to demonstrate stability and agility. Failure is not an option as this can see the retraction of the function. You need to make some concrete decisions to invest in a strategy that will solve this problem. We can help.

We can help

 For nearly 20 years we have been working on improving teams, processes, organisations. We’ve worked on hundreds of projects but honestly, until the last few years we’d been going about it in, let’s just say, not the BEST way. As a paid consultant, problem solver, Improvement person, whatever you want to call what we do we were always the ones solving the problems and giving all the answers. Then we got brave, started asking more questions instead of answering them, we started with coaching. That’s what’s allowed us to add the word SUSTAINABLE to our PERFORMANCE EXCELLENCE equation. It’s one of our, not so secret ingredients.

We know how you feel, we have been there and helped many overcome similar challenges by developing the capability of everyone to solve problems and lead in really demanding operations.

Get Knowledge are friendly and not corporate or overly formal – which works for me! They are inclusive and supportive.​

And, going forward, if I can see the value it would bring, I have confidence that we would realise that value working with Get Knowledge again based on our recent experiences.

Sharon Thackray

Director of International Shared Services, Hallmark

How we deliver Sustainable Performance Excellence

A 4 phase coaching approach enabling operational business leaders and their teams to improve their SLA performance whilst also improving both People and Productivity metrics.

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Feedback

An initial 2-way knowledge gathering exercise to build understanding to ensure the engagement is set up for success.

U

Find

5 step approach to help your team find their ‘Why’ to create the desire for the journey.

Focus

11 defined elements introduced to your team/business to enable the required habits/behaviours all aligned to your Customer strategy to ensure maximum impact. ​

A

Forward

Our specific Improvement and Coaching approach taught to the management team to ensure continuous improvement long after we’ve left.

So, if you want short term impacts to your performance, the same approaches giving the same kind of results, don’t choose our SPEx programmes. However, if you want to get moving on a journey that will feel different, will challenge your status quo, will create leaders where managers once stood and will engage your people to deliver time and time again in support of your vision, then you’ve come to the right place.

Other ways we can help

Operations

A 4 phase coaching approach enabling operational business leaders and their teams to improve their Customer performance whilst also improving both People and Productivity metrics.

Organisations

A strategic approach to the implementation of SPEx across an organisation. It enables a clear plan to be formed to take defined organisational values and behaviours and deliver them at team level through a coaching approach.

Improvement Function

The coaching of an improvement team in the delivery of a 4-phase coaching approach enabling operational business leaders and their teams to improve their productivity whilst also improving both Customer and People metrics.

Customer Journey

The transformation of a customer journey by an internal team through coaching in the delivery of a Getting and Deploying knowledge methodology to enable breakthrough improvements in Customer, People and Cost metrics

Vision

A 6 step framework to enable you and your team/business to create an engaging vision that depicts where you are, where you are heading and how you will get there TOGETHER

We also deliver our classic improvement training courses including Mindset, Kata and Lean Six Sigma training

VIRTUAL, FACE TO FACE OR HYBRID

It doesn't matter. During the pandemic we've learned how to deliver our courses in a virtual environment with the same great results

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Get In Touch

Location: Studio 19, The Media Centre, 7 Northumberland Street, Huddersfield, HD1 1RL

Telephone: 07868 956869

Email: hello@getknowledge.co.uk

Office Hours: M-F: 8am - 5pm

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