Confidently improve your regulatory performance whilst delivering an amazing customer and people experience.

Get Knowledge To Connect, Collaborate & Celebrate Together

About Us...

We believe that any WATER LEADER can improve their PERFORMANCE by partnering with GET KNOWLEDGE, because we help you to UNLEASH THE POWER OF YOUR PEOPLE

Water leaders!! This page is for you

If you’ve taken on the challenge of improving performance against one or more regulatory targets, we know how difficult and complex this can be. You’ve probably got strategies and plans in place that should deliver the step change required but you are always looking for ways to increase your chances of success and reduce risk of failure.

Why Water – It has purpose!

We love supporting great purposes. This sector has a significant role to play in everyone’s future. There is a desire to build Trusted entities and that means the opportunity to make a difference

Our values are aligned to this…..it’s a FACT

SECTOR TARGETS BRING COMPLEX CHALLENGES

Failure is not an option as that may see regulatory involvement and possibly even financial penalties. You need to decide on action sooner rather than later and make sure the efforts that are made today translate into improvement not just for tomorrow but into the future. It can feel like you’re missing something but can’t quite put your finger on it.

We know how you feel, we have been there and helped many Water Leaders overcome similar challenges by developing not only their own thinking but also the capability of everyone to solve problems and lead in really demanding operations.

We can help

For nearly 20 years we have been working on improving teams, processes, organisations. Around 5 of those of been spent connected to Water. We’ve worked on hundreds of projects but honestly, until the last few years and our time in Water, we’d been going about it in, let’s just say, not the BEST way. As a paid consultant, problem solver, Improvement person, whatever you want to call what we do we were always the ones solving the problems and giving all the answers. We learned that Water leaders don’t need traditional consultants and nor did they want them. So we got brave, started asking more questions instead of answering them, we started with coaching. That’s what’s allowed us to develop and deliver programmes with the word SUSTAINABLE as part of what we do.

How we help with the big challenges

SPEx

A coaching approach enabling operational business leaders and their teams to improve towards their vision and meet those complex challenges head on. We support a focus on KPI’s such as CMEx, Leakage, Sewer flooding etc whilst also improving both People and Productivity metrics

Belt Training

Training and coaching of your people in all areas from waste to water, finance to change, to develop the understanding, build the skills and grow the confidence to improve the business performance at all levels. We provide ‘Water’ specific training using our previous knowledge and experience of this sector combined with our improvement experience across 2 decades

Customer Journey

The transformation of a ‘defined journey’ by an internal team through coaching in the delivery of a Getting and Deploying knowledge methodology to enable breakthrough improvements in key KPI’s such as DMEx, Pollution, No Waters etc whilst also improving both People and Productivity metrics

Leadership Development

A coaching approach with a leadership team, using both 121 and group coaching approaches to support the alignment and overall progress towards a high performance environment created by a high performing team of leaders

What some water leaders have said

Get Knowledge are honest, open, authentic, true, tough on the issues and fair with the people, kind, fun, provide the right balance of support and challenge, experienced, keen to continue with their own learning and development, never afraid to ask the challenging questions, engaging and just brilliant to work with…. some of the reasons I chose them to support PEx delivery.

I would use them again…quite simply because I trust them.

Michele Robinson

Head of Operational Customer Experience, Yorkshire Water

We’ve been working with Jason and the Get Knowledge team now for about 12 months and it’s been a brilliant process. Jason is a fantastic coach, he’s super adaptable and can work successfully with a really wide range of people. He’s worked with our leadership teams to embed a Performance Excellence culture, to understand how to identity problems and solve them, how to lead through coaching and most importantly how to develop a sense of team purpose that everyone can buy into. We’ve seen real results off the back of this work from more engaged and happy colleagues to process improvements that have really made a difference to the experience our customers have. Amazing value add from a very human consultant – a rare thing.

Zoe Burns-Shore

Chief Customer Officer (CCO), Yorkshire Water

Water specific reasons to choose us

We have a clear focus on helping the water sector in achieving its big goals. Water Leaders look to us because.

    We have track record within Water for improvement through people

    We continue to develop our own knowledge in support of the sector and look to provide ‘Thought Leadership’ for water

    We're flexible and adaptable, a trait that is non negotiable for Water operations

    We understand water challenges and so we can ensure that the challenges being worked on are the right shape

    We are outside of the 'system' and can see things in a different way that supports the emergence of different thinking

    We aren't consultants

    WATER INSIGHTS

    Some WORDS, a bit of FUN & maybe a new IDEA

    If none of the above we may have just wanted to get something off our chest.

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    Water companies that love what we do

    Get Knowledge Yorkshire Water

    Get In Touch

    Location: Studio 19, The Media Centre, 7 Northumberland Street, Huddersfield, HD1 1RL

    Telephone: 07868 956869

    Email: info@getknowledge.co.uk

    Office Hours: M-F: 8am - 5pm