Case studies and testimonials
Change that held. In their words.
We measure our success by how little you need us. Here is what that looks like in practice.
Working with leadership and operational teams across the UK since 2018. Here is what they were facing, what we did together, and what changed.
Case studies
What they faced. What we did. What changed.
We keep client names private unless they choose otherwise. The people quoted have kindly put their names to their words.
Customer experience that climbed the league table.
Improve C-MEx, the regulator’s customer experience measure, through better ways of working across the Customer function.
“Get Knowledge are honest, open, authentic, true, tough on the issues and fair with the people, kind…”
Michele Robinson, Head of Operational Customer Experience
A region falling behind, re-engaged.
One region had low engagement and was performing poorly compared with the other regions.
“Get Knowledge are engaging, proactive, targeted and flexible and came along at the right time with some fresh ideas on engagement.”
Andy Withington, Head of Regions Service & Delivery
170 people trained. Then 310 more.
A significant training programme for more than 170 staff, based at sites across the country.
“Their approach won our staff’s hearts and minds, which was a tough ask at times but they did this effortlessly! Due to the success of this training, it is now being rolled out to a further 310 staff members.”
Sam McBride, Head of Site Operations
A performance excellence culture, built over twelve months.
Leadership teams that wanted better performance and a stronger sense of shared purpose, without bolting on another programme.
“We’ve seen real results off the back of this work, from more engaged and happy colleagues to process improvements that have really made a difference to the experience our customers have. Amazing value add from a very human consultant, a rare thing.”
Zoe Burns-Shore, Chief Customer Officer
Green Belt, brought to life. Twice.
An environmental performance team that wanted Green Belt improvement skills its people could actually apply to their own work.
“Every stage of the process was tailored to our needs. They work hard to understand the business, the people and our challenges, and then use their skills and experience to bring the Green Belt content to life, so we can easily see how to apply the approaches to our unique circumstances.”
Erica Brown, Head of Environmental Performance
From one keynote to a fourteen-month programme.
A consultancy full of strong technical experts, who needed to lead differently and have better conversations with clients and with each other.
“Personally, the BOSS principle landed well with me. I am now a lot more conscious of my behaviours and how they could reflect on and perhaps influence the team.”
Principal Consultant, engineering consultancy
Testimonials
What leaders tell us.
Unedited words from the people we have worked alongside.
We’ve been working with Jason and the Get Knowledge team now for about 12 months and it’s been a brilliant process. Jason is a fantastic coach, he’s super adaptable and can work successfully with a really wide range of people.
It has brought us closer as a group and created a space for open, honest feedback on how we’re perceived, how we manage, and how we communicate.
The flexibility to personalise a framework to meet our business needs was highly beneficial and impactful.
Get Knowledge are engaging, proactive, targeted and flexible and came along at the right time with some fresh ideas on engagement.
This is the second time working with Get Knowledge and it won’t be the last.
Practically common sense, nothing too technical or filled with jargon, but framed in a way that got people thinking differently about how they act.
Jason & Lee travelled across the country to deliver the training in all sorts of locations and were flexible & agile in adapting their approach based on the audience in front of them.
100% go for it, you won’t be disappointed!
Your story next
Two ways in. One outcome.
Every one of these started with a conversation at one of our two doors.
Start with a conversation.
A short, no-pressure chat about what you are trying to change, and what is getting in the way.