I like to call what we do 'help'. Some might call it consulting, training, coaching, supporting, delivering etc etc, but I really like help. Why? well i think that's what people are after isn't it? The more time I have spent in and around water companies, the more...
Leadership
Should more ‘freezing’ mean more meetings?
How cold has it been recently. It looks like it's about to warm up now but there was one point where it was around -9 in some places and that was during the day and not even on the side of a mountain. It's held for a while as well and we all know what that means…...
Are you solving the right problem’s at the right level?
We've been delivering a lot of training and coaching programmes over the past few months aimed at 'problem solving' and it's this that got the thinking going this month. You see, when we deliver any programmes we always look to build in a dose of working on real...
Why aren’t we communicating key messages together?
It's been a hot one this past month and you are all probably feeling it (not just the actual temperature). I was chatting to someone about the current hosepipe ban situation and it got me thinking about how joined up the communication is. Some water companies are...
We need Customers to change their behaviour, but….
As the UK starts to cool down after a few days of intense heat, I was reminded over the past week about the need for people to change some of their current habits around things like water consumption. Whilst onsite delivering improvement training I heard about the 4...
Is there ever not a Transformation programme going on?
I started thinking about this question on the back of kicking off a couple of 'Green Belt' cohorts this past few weeks. Everyone brings along something they are going to be working on and there's always a big question around how these things link back to strategy. The...
Have you forgotten about your People?
Over the past few weeks I've found myself back in various rooms with lots of people. We seem to have gone from everything being on a screen to events, get togethers, training courses and general meetings all thrown back into the mix, starting now. I'm not complaining,...
Are we connecting enough beyond boundaries?
It was whilst connecting up with one Water Leader this past month that I gained some additional insight into our inter-connected (or not) things are and it really got me thinking about where the real opportunities lie for Water in the years ahead. During the stormy...
Do ambitious goals require new thinking?
One thing that happened back in January was the WWT Waste Water conference, which I went along to, virtually. There were some great insights shared and a number of questions running through my mind following all of the presentations and discussions. This one statement...
Innovation without Engagement?
A while back now i made it along to an innovation conference for the water sector. It was a knowledge rich day and got me thinking about a number of key questions. A number of things stuck with me from the keynote speeches and one of them was this from Rob."Regulator...









