Over the past few months I've observed a fair bit of movement across leadership roles in the water sector. Whether that's been people I know personally, people who I'm connected with in some way or just people loving roles on Linkedin. Some move within the sector but...
Water
Are you over simplifying your challenges?
Having heard a number of conversation over the past few weeks that are very much 'productivity' focussed, I thought about a piece of work I was involved in a while back and how that may be a good thing to share and help people think a little bit differently about this...
Are your decision making processes holding you back?
Of course not….would be the immediate answer. But after spending a fair bit of time with people from all layers of hierarchy this past month, this question has popped back to the top of my mind. It's not a new one, but one that I feel is always worth a think around as...
Amazing Customer Experience without authentic human interaction?
There is a lot of noise around the likes of ChatGPT at the moment. I even had someone show me how this article could be written for me and all I had to do was type in the big question. As these technologies become more available and the time/cost saving benefits are...
No Measure, No Manage?
I was reading an article in 'Utility week' over the past few days with the title 'you can’t manage what you can’t measure'. Drucker and Deming said something similar to this and as much as I could get into a debate around how this statement might have a few holes in...
A lot of ‘helpers’, but how many are actually ‘helping’?
I like to call what we do 'help'. Some might call it consulting, training, coaching, supporting, delivering etc etc, but I really like help. Why? well i think that's what people are after isn't it? The more time I have spent in and around water companies, the more...
Should more ‘freezing’ mean more meetings?
How cold has it been recently. It looks like it's about to warm up now but there was one point where it was around -9 in some places and that was during the day and not even on the side of a mountain. It's held for a while as well and we all know what that means…...
Are we causing our own problems on the network?
I've been in a number of conversations recently, whether that be through training delivery or coaching sessions where we have ended up talking about the different roles that water companies create in order to solve problems on their networks. These conversations...
Are you solving the right problem’s at the right level?
We've been delivering a lot of training and coaching programmes over the past few months aimed at 'problem solving' and it's this that got the thinking going this month. You see, when we deliver any programmes we always look to build in a dose of working on real...
It’s not all about the state of the asset base, is it?
The news is generally filled with a sewage dumping story here and there and so its worth a think around this without fully going into the politics (which plays a huge part for sure). Just poor assets or…. There is a simple narrative to why this happens that can be...









