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How aligned is your leadership?
Over the past few months I've observed a fair bit of movement across leadership roles in the water sector. Whether that's been people I know personally, people who I'm connected with in some way or just people loving roles on Linkedin. Some move within the sector but...
Are you over simplifying your challenges?
Having heard a number of conversation over the past few weeks that are very much 'productivity' focussed, I thought about a piece of work I was involved in a while back and how that may be a good thing to share and help people think a little bit differently about this...
Are your decision making processes holding you back?
Of course not….would be the immediate answer. But after spending a fair bit of time with people from all layers of hierarchy this past month, this question has popped back to the top of my mind. It's not a new one, but one that I feel is always worth a think around as...
Amazing Customer Experience without authentic human interaction?
There is a lot of noise around the likes of ChatGPT at the moment. I even had someone show me how this article could be written for me and all I had to do was type in the big question. As these technologies become more available and the time/cost saving benefits are...
No Measure, No Manage?
I was reading an article in 'Utility week' over the past few days with the title 'you can’t manage what you can’t measure'. Drucker and Deming said something similar to this and as much as I could get into a debate around how this statement might have a few holes in...
A lot of ‘helpers’, but how many are actually ‘helping’?
I like to call what we do 'help'. Some might call it consulting, training, coaching, supporting, delivering etc etc, but I really like help. Why? well i think that's what people are after isn't it? The more time I have spent in and around water companies, the more...
Should more ‘freezing’ mean more meetings?
How cold has it been recently. It looks like it's about to warm up now but there was one point where it was around -9 in some places and that was during the day and not even on the side of a mountain. It's held for a while as well and we all know what that means…...
Are we causing our own problems on the network?
I've been in a number of conversations recently, whether that be through training delivery or coaching sessions where we have ended up talking about the different roles that water companies create in order to solve problems on their networks. These conversations...
Are you solving the right problem’s at the right level?
We've been delivering a lot of training and coaching programmes over the past few months aimed at 'problem solving' and it's this that got the thinking going this month. You see, when we deliver any programmes we always look to build in a dose of working on real...
It’s not all about the state of the asset base, is it?
The news is generally filled with a sewage dumping story here and there and so its worth a think around this without fully going into the politics (which plays a huge part for sure). Just poor assets or…. There is a simple narrative to why this happens that can be...
Why aren’t we communicating key messages together?
It's been a hot one this past month and you are all probably feeling it (not just the actual temperature). I was chatting to someone about the current hosepipe ban situation and it got me thinking about how joined up the communication is. Some water companies are...
We need Customers to change their behaviour, but….
As the UK starts to cool down after a few days of intense heat, I was reminded over the past week about the need for people to change some of their current habits around things like water consumption. Whilst onsite delivering improvement training I heard about the 4...
Is there ever not a Transformation programme going on?
I started thinking about this question on the back of kicking off a couple of 'Green Belt' cohorts this past few weeks. Everyone brings along something they are going to be working on and there's always a big question around how these things link back to strategy. The...
Are we helping our people to deal with difficult conversations?
Having travelled around a fair bit recently and had plenty of conversations with groups around the topic of 'conflict' I started thinking about how this plays out for many people working within water companies. My thinking was immediately drawn to the idea that water...
Have you forgotten about your People?
Over the past few weeks I've found myself back in various rooms with lots of people. We seem to have gone from everything being on a screen to events, get togethers, training courses and general meetings all thrown back into the mix, starting now. I'm not complaining,...
Are we connecting enough beyond boundaries?
It was whilst connecting up with one Water Leader this past month that I gained some additional insight into our inter-connected (or not) things are and it really got me thinking about where the real opportunities lie for Water in the years ahead. During the stormy...
Do ambitious goals require new thinking?
One thing that happened back in January was the WWT Waste Water conference, which I went along to, virtually. There were some great insights shared and a number of questions running through my mind following all of the presentations and discussions. This one statement...
Innovation without Engagement?
A while back now i made it along to an innovation conference for the water sector. It was a knowledge rich day and got me thinking about a number of key questions. A number of things stuck with me from the keynote speeches and one of them was this from Rob."Regulator...
Improvement thinking for the water sector
Improvement thinking for the water sectorDownload the report hereLocation: Studio 19, The Media Centre, 7 Northumberland Street, Huddersfield, HD1 1RL Telephone: 07868 956869...
Contrasting the voice of our Middle Management?
The second of 2 free reports where we asked Middle managers, in the water sector, their views on future skills and contrasted that with the voice of senior leadership.
WHAT WATER NEEDS TO DELIVER IT’S FUTURE VISION FOR THE UK
The first of 2 free reports produced following completion of research with leaders across the water sector on the concept of future skills.
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