Sustainable Performance Excellence (SPEx)

For People Leaders
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Any PEOPLE LEADER can land their CULTURE CHANGE by deploying SUSTAINABLE PERFORMANCE EXCELLENCE, because it ALIGNS NEW HABITS AND BEHAVIOURS RIGHT BACK THROUGH TO WHAT YOUR ORGANISATION DESIRES

Hey People Leaders

It’s often the case that when a large organisation embarks on a culture change that the requirement to land this often gets passed to you, the HR leader. But this is a huge task which cannot be understated, we can see how exciting and also how daunting this can be.

This challenge should not be understated

The senior exec are keen for change and are looking to you but there are so many people and so many other leaders. Your current approach is for a series of communication but deep down your confidence on landing such a big challenge is low. It feels like there is a disconnect between your teams and the operations and you’re not sure what the best approach could be. We’ve felt that too.

We can help

For nearly 20 years we have been working on improving teams, processes, organisations. We’ve worked on hundreds of projects but honestly, until the last few years we’d been going about it in, let’s just say, not the BEST way. As a paid consultant, problem solver, Improvement person, whatever you want to call what we do we were always the ones solving the problems and giving all the answers. Then we got brave, started asking more questions instead of answering them, we started with coaching. That’s what’s allowed us to add the word SUSTAINABLE to our PERFORMANCE EXCELLENCE equation. We focus on Habits and behaviours which ultimately deliver a cultural shift from the ground up.

Performance Excellence is a method of working I was familiar with from working with other organisations, I had already seen how PEx can transform people engagement and capability and in doing so, significantly uplift performance – in any area…. customer delivery, manufacturing, project delivery etc etc. I was keen to introduce the method to my new team to help them to realise and achieve their potential as a team.

Michele Robinson

Head of Operational Customer Experience, Yorkshire Water

How we deliver Sustainable Performance Excellence

 A strategic approach to the implementation of SPEx across an organisation. It enables a clear plan to be formed to take defined organisational values and behaviours and deliver them at team level through a coaching approach. At the same time this enables the organisation to achieve significant uplifts in productivity whilst also improving both Customer and People metrics.

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Strategy

A bespoke strategy for your organisation around how a SPEx programme could work for you.

Coaching

Dependent on how the strategy is built we will develop your internal capability to deliver elements of the programme (if required)

Delivery

Our Feedback, Fact, Find, Focus and Forward phases applied across your organisation in the best way to enable you to sustain.

Support

An agreed plan to support the transition of the programme into BAU including the definition of roles across the organisation and the part everyone plays.

So, if you want to take the same old top-down approach to rolling out new values and behaviours, giving predictable results that probably won’t equate to the vision your senior exec had, don’t choose our SPEx programmes. However, if you want to get moving on a journey that will feel different for your people, will give them a voice, and align them back through to the voice of your exec, will create leaders where managers once stood who hold the required values true, then you’ve come to the right place.

Other ways we can help

Operations

A 4 phase coaching approach enabling operational business leaders and their teams to improve their Customer performance whilst also improving both People and Productivity metrics.

Organisations

A strategic approach to the implementation of SPEx across an organisation. It enables a clear plan to be formed to take defined organisational values and behaviours and deliver them at team level through a coaching approach.

Improvement Function

The coaching of an improvement team in the delivery of a 4-phase coaching approach enabling operational business leaders and their teams to improve their productivity whilst also improving both Customer and People metrics.

Customer Journey

The transformation of a customer journey by an internal team through coaching in the delivery of a Getting and Deploying knowledge methodology to enable breakthrough improvements in Customer, People and Cost metrics

Vision

A 6 step framework to enable you and your team/business to create an engaging vision that depicts where you are, where you are heading and how you will get there TOGETHER

We also deliver our classic improvement training courses including Mindset, Kata and Lean Six Sigma training

VIRTUAL, FACE TO FACE OR HYBRID

It doesn't matter. During the pandemic we've learned how to deliver our courses in a virtual environment with the same great results

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Location: Studio 19, The Media Centre, 7 Northumberland Street, Huddersfield, HD1 1RL

Telephone: 07868 956869

Email: hello@getknowledge.co.uk

Office Hours: M-F: 8am - 5pm

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