by Jason | Sep 23, 2023 | Customer Experience, Operational Excellence, Water |
There is a lot of noise around the likes of ChatGPT at the moment. I even had someone show me how this article could be written for me and all I had to do was type in the big question. As these technologies become more available and the time/cost saving benefits are...
by Jason | Sep 23, 2023 | Business Performance, Leadership, Operational Excellence, Water |
I was reading an article in ‘Utility week’ over the past few days with the title ‘you can’t manage what you can’t measure’. Drucker and Deming said something similar to this and as much as I could get into a debate around how this statement...
by Jason | Sep 23, 2023 | Leadership, Water |
I like to call what we do ‘help’. Some might call it consulting, training, coaching, supporting, delivering etc etc, but I really like help. Why? well i think that’s what people are after isn’t it? The more time I have spent in and around...
by Jason | Sep 23, 2023 | Leadership, Operational Excellence, Water |
How cold has it been recently. It looks like it’s about to warm up now but there was one point where it was around -9 in some places and that was during the day and not even on the side of a mountain. It’s held for a while as well and we all know what that...
by Jason | Sep 23, 2023 | Business Performance, Operational Excellence, Water |
I’ve been in a number of conversations recently, whether that be through training delivery or coaching sessions where we have ended up talking about the different roles that water companies create in order to solve problems on their networks. These conversations...
