Insights

GK Business Insights

Business improvement tips – Learn more about Get Knowledge and improve your business leadership skills, FACT.

Are you leveraging all of your innovation opportunities?

After a couple of conversations I've had over the past few weeks and a bit of reflection on the utility event in May, I'm still struggling to move past this and so i thought i'd give it some more thought and capture a few more reflections. Innovation is a term that...

How are you thinking about your skills shortage?

"I don't have a skills shortage". Maybe not yet but you probably will soon enough.Having recently attended the utility week live event over a couple of days, there was never going to be any other topic than the one that I was invited to sit on the panel for, and not...

How much focus are you putting on ‘Team’?

A while back i started to have a look at Lencioni's 5 dysfunctions and wrote some thoughts down. After a number of conversations this past week relating to some of the ideas in his model, i went and found my scrawlings and decided to drop them in here. They go back to...

How healthy is your Organisation?

Having been involved in a few conversations and undertaking a fair bit of learning around this subject recently I thought I would capture a few thoughts. A challenge I keep hearing over and over from C-suite level leaders relates to the recruitment and retention of...

Will the big stick make Customer Experience better?

Having seen an Ofwat update in February around 'Customer', I thought it worth bringing this to a conversation as I'm sure everyone has seen it and has their own thoughts around it.Here’s the update in case you haven’t seen it… In summary though... "From today (12...

5 common themes in Water Company AMP plans

Over the past week or so I've spent a fair bit of time delving into water companies annual reports and 25-30 business plans. After a while they all seem to merge into one another. It would be no surprise that a lot of what is laid out is very similar, after all we are...