Insights

GK Business Insights

Business improvement tips – Learn more about Get Knowledge and improve your business leadership skills, FACT.

How much focus are you putting on ‘Team’?

A while back i started to have a look at Lencioni's 5 dysfunctions and wrote some thoughts down. After a number of conversations this past week relating to some of the ideas in his model, i went and found my scrawlings and decided to drop them in here. They go back to...

How healthy is your Organisation?

Having been involved in a few conversations and undertaking a fair bit of learning around this subject recently I thought I would capture a few thoughts. A challenge I keep hearing over and over from C-suite level leaders relates to the recruitment and retention of...

Will the big stick make Customer Experience better?

Having seen an Ofwat update in February around 'Customer', I thought it worth bringing this to a conversation as I'm sure everyone has seen it and has their own thoughts around it.Here’s the update in case you haven’t seen it… In summary though... "From today (12...

5 common themes in Water Company AMP plans

Over the past week or so I've spent a fair bit of time delving into water companies annual reports and 25-30 business plans. After a while they all seem to merge into one another. It would be no surprise that a lot of what is laid out is very similar, after all we are...

Are your people giving you their all?

This time out, I decided to write some thoughts down around engagement, simply because over Xmas I met up with a good friend who has been operating as a senior leader for decades in various companies. He said something to me that struck a cord around this, he said…...

Are we employing the right customer strategies?

I won’t lie, when I first heard the term CMEx I immediately thought of explosive materials. That was a while ago of course and since then I've learned a lot about the water industry and how it operates. I’m also a Customer (as we all are). I’ve had the pleasure of...