Insights

GK Business Insights

Business improvement tips – Learn more about Get Knowledge and improve your business leadership skills, FACT.

Are you solving the right problem’s at the right level?

We've been delivering a lot of training and coaching programmes over the past few months aimed at 'problem solving' and it's this that got the thinking going this month. You see, when we deliver any programmes we always look to build in a dose of working on real...

It’s not all about the state of the asset base, is it?

The news is generally filled with a sewage dumping story here and there and so its worth a think around this without fully going into the politics (which plays a huge part for sure). Just poor assets or…. There is a simple narrative to why this happens that can be...

Why aren’t we communicating key messages together?

It's been a hot one this past month and you are all probably feeling it (not just the actual temperature). I was chatting to someone about the current hosepipe ban situation and it got me thinking about how joined up the communication is. Some water companies are...

We need Customers to change their behaviour, but….

As the UK starts to cool down after a few days of intense heat, I was reminded over the past week about the need for people to change some of their current habits around things like water consumption. Whilst onsite delivering improvement training I heard about the 4...

Is there ever not a Transformation programme going on?

I started thinking about this question on the back of kicking off a couple of 'Green Belt' cohorts this past few weeks. Everyone brings along something they are going to be working on and there's always a big question around how these things link back to strategy. The...

Are we helping our people to deal with difficult conversations?

Having travelled around a fair bit recently and had plenty of conversations with groups around the topic of 'conflict' I started thinking about how this plays out for many people working within water companies. My thinking was immediately drawn to the idea that water...