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A lot of ‘helpers’, but how many are actually ‘helping’?
I like to call what we do 'help'. Some might call it consulting, training, coaching, supporting, delivering etc etc, but I really like help. Why? well i think that's what people are after isn't it? The more time I have spent in and around water companies, the more...
Should more ‘freezing’ mean more meetings?
How cold has it been recently. It looks like it's about to warm up now but there was one point where it was around -9 in some places and that was during the day and not even on the side of a mountain. It's held for a while as well and we all know what that means…...
Are we causing our own problems on the network?
I've been in a number of conversations recently, whether that be through training delivery or coaching sessions where we have ended up talking about the different roles that water companies create in order to solve problems on their networks. These conversations...
Are you solving the right problem’s at the right level?
We've been delivering a lot of training and coaching programmes over the past few months aimed at 'problem solving' and it's this that got the thinking going this month. You see, when we deliver any programmes we always look to build in a dose of working on real...
It’s not all about the state of the asset base, is it?
The news is generally filled with a sewage dumping story here and there and so its worth a think around this without fully going into the politics (which plays a huge part for sure). Just poor assets or…. There is a simple narrative to why this happens that can be...
Why aren’t we communicating key messages together?
It's been a hot one this past month and you are all probably feeling it (not just the actual temperature). I was chatting to someone about the current hosepipe ban situation and it got me thinking about how joined up the communication is. Some water companies are...
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