by Jason | Aug 9, 2024 | Business Performance, Operational Excellence, Water |
As long as I can remember, ‘Right First Time’, or RFT for short, has shown up as a measure of quality/efficiency/effectiveness in operational departments. Most of the time it’s an easy to understand percentage and the concept is pretty straight...
by Jason | Jul 16, 2024 | Business Performance, Employee Engagement, Leadership, Shared Services, Water |
After a couple of conversations I’ve had over the past few weeks and a bit of reflection on the utility event in May, I’m still struggling to move past this and so i thought i’d give it some more thought and capture a few more reflections. Innovation...
by Jason | Jun 11, 2024 | Employee Engagement, Leadership, Operational Excellence, Water |
“I don’t have a skills shortage”. Maybe not yet but you probably will soon enough.Having recently attended the utility week live event over a couple of days, there was never going to be any other topic than the one that I was invited to sit on the...
by Jason | May 17, 2024 | Business Performance, Employee Engagement, Leadership, Operational Excellence, Shared Services, Water |
A while back i started to have a look at Lencioni’s 5 dysfunctions and wrote some thoughts down. After a number of conversations this past week relating to some of the ideas in his model, i went and found my scrawlings and decided to drop them in here. They go...
by Jason | May 14, 2024 | News |
During May, Get Knowledge will be supporting the Utility week live event taking place at the NEC in Birmingham. As well as learning from all of the expertise across the different themed stages, we will be supporting the innovation theme but not as you may typically...
