by Jason | Nov 19, 2024 | Business Performance, Employee Engagement, Leadership, Water |
Having recently started working with a couple of new teams, it always gets me thinking about the dynamics of how they work and fundamentally how they learn, as a team. Peter Senge, a thought leader in the systems thinking space, talks around this idea of “team...
by Jason | Oct 15, 2024 | Business Performance, Leadership, Operational Excellence, Water |
This was a question i heard someone ask on stage at a conference the other week. There was no answer after the question by the way. Why is it an important question? It may help to start here, in case you’re not convinced it’s important. Joining strategy...
by Jason | Aug 28, 2024 | Business Performance, Leadership, Operational Excellence, Water |
Having heard someone mention ‘the gap’ between field and office operations recently, I decided to capture some thoughts around this in this month’s drop. This is a subject that isn’t new, it’s recognised that it’s a problem by leaders, yet...
by Jason | Aug 9, 2024 | Business Performance, Operational Excellence, Water |
As long as I can remember, ‘Right First Time’, or RFT for short, has shown up as a measure of quality/efficiency/effectiveness in operational departments. Most of the time it’s an easy to understand percentage and the concept is pretty straight...
by Jason | Jul 16, 2024 | Business Performance, Employee Engagement, Leadership, Shared Services, Water |
After a couple of conversations I’ve had over the past few weeks and a bit of reflection on the utility event in May, I’m still struggling to move past this and so i thought i’d give it some more thought and capture a few more reflections. Innovation...
