by Jason | Apr 16, 2024 | Business Performance, Employee Engagement, Leadership, Operational Excellence, Shared Services, Water |
Having been involved in a few conversations and undertaking a fair bit of learning around this subject recently I thought I would capture a few thoughts. A challenge I keep hearing over and over from C-suite level leaders relates to the recruitment and retention of...
by Jason | Apr 5, 2024 | News |
GK has been working with various organisations in the Shared Services space for some time now and come May will be looking to go one step further by partnering with the Shared Service Forum (SSF). The SSF runs a series of events across the year in support of...
by Jason | Mar 14, 2024 | Business Performance, Customer Experience, Water |
Having seen an Ofwat update in February around ‘Customer’, I thought it worth bringing this to a conversation as I’m sure everyone has seen it and has their own thoughts around it.Here’s the update in case you haven’t seen it… Water companies face...
by Jason | Feb 15, 2024 | Leadership, Water |
Over the past week or so I’ve spent a fair bit of time delving into water companies annual reports and 25-30 business plans. After a while they all seem to merge into one another. It would be no surprise that a lot of what is laid out is very similar, after all...
by Jason | Jan 13, 2024 | Business Performance, Employee Engagement, Leadership, Operational Excellence, Water |
This time out, I decided to write some thoughts down around engagement, simply because over Xmas I met up with a good friend who has been operating as a senior leader for decades in various companies. He said something to me that struck a cord around this, he said…...
