Sustainable Performance Excellence (SPEx)

Any LEADER can improve towards their BIG GOAL by deploying SUSTAINABLE PERFORMANCE EXCELLENCE, because it UNLEASHES THE POWER OF YOUR PEOPLE

Regardless of which department you work in we have an approach for you

Customer Leaders

If you’ve taken on the challenge of making a significant improvement to a Customer metric, we know how difficult this can be. You’ve probably made changes to technology, to processes, even brought in new layers of management but you’re still not quite where you need to be. We have an approach to tackle the Customer challenge.

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Shared Service Leaders

We know it’s a constant challenge to meet the ever-increasing demands of your Customers, no sooner have we nailed performance than a request to do it twice as fast comes along and it feels like you’re back at square one. You’ve even started automating activities, but you still need more. We have an approach that means you don’t have to sacrifice people or customers for costs.

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People Leaders

It’s often the case that when a large organisation embarks on a culture change that the requirement to land this often gets passed to you, the HR leader. But this is a huge task which cannot be understated, we can see how exciting and also how daunting this can be. We have an approach that helps you land the desired culture at the coal face.

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Improvement Leaders

When you’re the leader of an improvement team this can be one of the hardest roles in the 21st century business environment. We know first-hand how difficult this can be. You’re constantly required to prove the value of the team and often in terms of estimated benefit numbers. We have an approach that helps move your change team from surviving to thriving.

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TRANSFORMATION PARTNER

Yorkshire Water

“I couldn’t have progressed our internal continuous improvement capability without the support of Jason at Get Knowledge.

Their ethos matches our own, in creating capability and reducing the need for external consultants to deliver those things we can do ourselves.

It’s a refreshing stance on consulting. I have come to rely upon their tenacity, imagination and exceptional professionalism, in my role and will continue to engage with Jason and the team both professionally and personally. Their whole approach brings a sense of commitment and creates an environment of openness and trust.“

– Kathryn Edwards

We also deliver our classic improvement training courses including Mindset, Kata and Lean Six Sigma training

VIRTUAL, FACE TO FACE OR HYBRID

It doesn’t matter. During the pandemic we’ve learned how to deliver our courses in a virtual environment with the same great results

MYTH (Mindset)

A 3 part facilitated team course enabling newly formed teams or those going through or embarking on change to understand the key factors in them becoming a high performing team

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KATA

A 10-week facilitated course focussed on helping people to form new thinking around an improvement habit backed up with a specific coaching habit that fits hand in hand to enable the continual learning beyond the course

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YELLOW belt for service

A 2 day course facilitated across 2 weeks, focussed on helping people to learn about team based problem solving by working through a real team level problem

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GREEN belt for service

A 5 day course facilitated across 5 weeks, focussed on helping people to learn about problem solving by working through a real business problem

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BLACK belt for service

A 10 day course facilitated across 10weeks, focussed on helping people to learn about how to deliver a complex (cross functional, multi stakeholder) improvement project within an organisation

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INSIGHTS

Some WORDS, a bit of FUN & maybe a new IDEA

If none of the above we may have just wanted to get something off our chest.

Why Leadership Teams Need Both Support and Challenge

I've being thinking about this balance a lot recently so decided to write something down around this. From what i see, many leadership teams struggle with the balance between support and challenge. I spend a fair chunk of time considering this when working in both...

Change Is a Values Test!

I didn’t write anything last month which is the first time that's happened since I began doing this. If this was a game of Cricket I would have made a half century and then got out. But that's a little negative, I was extremely busy on a number of fronts and had to...

Are you reinforcing what you care about?

It’s fair to say that most leaders I meet genuinely care about their impact. That’s most, not all. They typically want their teams to feel trusted and they want the high standards without burning people out. They want everything that Maslow described and to be the...