Insights
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Are your decision making processes holding you back?
Of course not….would be the immediate answer. But after spending a fair bit of time with people from all layers of hierarchy this past month, this question has popped back to the top of my mind. It's not a new one, but one that I feel is always worth a think around as...
Amazing Customer Experience without authentic human interaction?
There is a lot of noise around the likes of ChatGPT at the moment. I even had someone show me how this article could be written for me and all I had to do was type in the big question. As these technologies become more available and the time/cost saving benefits are...
No Measure, No Manage?
I was reading an article in 'Utility week' over the past few days with the title 'you can’t manage what you can’t measure'. Drucker and Deming said something similar to this and as much as I could get into a debate around how this statement might have a few holes in...
A lot of ‘helpers’, but how many are actually ‘helping’?
I like to call what we do 'help'. Some might call it consulting, training, coaching, supporting, delivering etc etc, but I really like help. Why? well i think that's what people are after isn't it? The more time I have spent in and around water companies, the more...
Should more ‘freezing’ mean more meetings?
How cold has it been recently. It looks like it's about to warm up now but there was one point where it was around -9 in some places and that was during the day and not even on the side of a mountain. It's held for a while as well and we all know what that means…...
Are we causing our own problems on the network?
I've been in a number of conversations recently, whether that be through training delivery or coaching sessions where we have ended up talking about the different roles that water companies create in order to solve problems on their networks. These conversations...
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